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Desktop Support Analyst

Requisition ID:  93891
Business Unit:  Meggitt Aerospace Central (1428)
Location: 

Stevenage, HEF, United Kingdom, SG1 2DH

Innovation is at the heart of everything we do at Meggitt, a worldwide leader in aerospace, defence and selected energy markets. We believe in our vision of ‘Enabling the Extraordinary: To Fly, To Power, To Live”.

These core values – teamwork, integrity and excellence – are what have allowed us to become the company we are today. With facilities and over 11,000 employees worldwide, Meggitt draws on over 160 years of expertise to enhance the lives of people across the globe

 

Role:  Desktop Support Analyst 

Location: Stevenage

 

About the role

This role is to offer desk side and remote support to business users (including VIP/C level executives) across a multi-site environment. You will be required to provide IT support utilising industry best practice technical experience with a focus on excellent customer service skills.  This role supports a complex environment where you will be responsible for resolving incidents, completing service requests and assisting project teams where required for software, hardware, network and various applications.

Core Responsibilities

  • Provide first class customer focused desktop support to both VIP and standard business users across various locations.
  • Install, set up, update, troubleshoot and resolve issues on laptops, desktops, printers, smart devices (tablets and mobiles) and telephony equipment.
  • Support various applications across both legacy and current versions of Windows Operating system as well as VPN clients, Citrix and bespoke software residing on the local machines and servers.
  • Work closely with internal support teams and third party suppliers to troubleshoot complex issues.
  • Regular management of incidents and service requests on company call logging tool to ensure adherence to agreed SLA’s

Skills & Experience

  • Excellent customer service skills with demonstrable experience of technical support in a Windows environment including desktops, laptops, printers, desktop software, applications and tools.
  • Experience of troubleshooting/supporting technologies such as netbackup/MDT and Sharepoint.
  • ITIL V3 Awareness
  • Experience of supporting bespoke applications, with the mentality to think outside the box.
  • Strong organizational, troubleshooting, analytical and problem solving skills
  • Experience of setting up and supporting smart devices such as MS Surface Pro and IPad/Mobiles.
  • Travel will be required across  regional sites

What we offer

Meggitt is proud to offer a competitive total rewards framework designed with our colleagues' health, wealth and well-being in mind to help our employees balance a successful career.  Our competitive package will include:

  • Flexible working policies and the ability to accrue time off in lieu
  • 25 days annual leave + bank holidays 
  • On site restaurant offering subsidized food
  • Pension Scheme up to 8% company contribution
  • Employee Assistance Program for Health & Wellbeing
  • Employee Perkz – offering our employees discounts on a huge variety of goods and services
  • Income Protection
  • Employee Resource Groups
  • Volunteering day off

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Please be aware that we may close this vacancy for applications if we receive a high volume of interest. We strongly advise you to submit your application as early as possible

Meggitt are an equal opportunity employer and we are committed to developing an inclusive and diverse working environment. We believe that people from different backgrounds and beliefs define who we are as a business. We strongly believe that building a culture of respect and appreciation, will give everyone the opportunity to recognise their full potential.

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