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ITG Site Service Manager

Requisition ID:  98073
Business Unit:  Meggitt USA Services (3405)

Simi Valley, CA, United States, 93063

Innovation is at the heart of everything we do at Meggitt, a worldwide leader in aerospace, defence and selected energy markets. We believe in our vision of ‘Enabling the Extraordinary: To Fly, To Power, To Live”. These core values – teamwork, integrity and excellence – are what have allowed us to become the company we are today. With facilities and over 10,000 employees worldwide, Meggitt draws on over 160 years of expertise to enhance the lives of people across the globe.

Our Corporate Functions keep our business competitive by providing first-class support from Quality through to Finance and HR.

Headquartered in the UK, Meggitt PLC is a global engineering group specialising in extreme environment components and smart sub-systems for aerospace, defence and energy markets. Some 10,000 people are employed across manufacturing facilities in Asia, Europe and North America and regional bases in Brazil, India and the Middle East.

Job Designation

The ITG Site Service Manager is responsible for all Live IT Services and for the day to day execution of deliverables against SLAs\KPIs and agreed timelines for any related opportunities\projects on a nominated site. This role involves brokering local business needs and requirements within the correct policy guidelines and establishing the right ITG teams through the right processes, driving innovation and standardisation so the site adheres to industry best practices and global ITG standards and ensuring compliance with local and global regulations is kept at all times.

Job Core Responsibilities

•    Provide strong leadership and direction by setting clear objectives and priorities across ITG and the site to support a culture of service excellence
•    Stakeholder Management
•    Drive positive customer experience through positive engagement and dialogue
•    Improve day to day service issues faced by the business
•    Lead the promotion of a strong customer-first culture that extends across all service delivery
•    Ensure resolution & fulfilment of ITG Service tickets & Requests within SLA 
•    Drive site based SLAs across all functions
•    Drive transparency on the ITG portfolio
•    Provide local support and direction to any ITG personnel on site.
•    Be the Single Point of Contact (SPOC) for the Site Management team and key site stakeholders.
•    Act as business partner to local site teams and convey their requirements and needs through the correct processes.
•    Standards adherence must be followed to ensure security, compliancy and structured supportability. 
•    Security posture must be observed (e.g. limited admin accounts)
•    Protecting data, software, and hardware by ensuring security is at the core of any activity ensuring policies and standards are adhered too.
•    Own and establish the local IT roadmap gathering the voice from the local customer
•    Drive centrally managed solutions
•    Establish new requirements and where required drive global agreed solutions and standards.
•    Be empowered to challenge the status quo, whether it is to drive standardization within IT services and products on site or to push for streamlining global projects and processes to make them effective and running on point.
•    Escalate major IT issues impacting the site and be part of the MIM forum and response teams in an informed role.
•    Proactive management of any IT related issues
•    Support IT site disaster recovery run books and testing periodically where required.
•    Mentor all local ITG resources or any IT resource on site so they grow and perform their duties on constant improvement as agreed with central ITG teams.
•    Create and support the sites IT financial forecast for new requirements to ensure they are understood & planned for centrally.
•    Be the point for any local IT supplier when applies, whether it is for hardware, software or others. 
•    Support procurement (ITG or local) so any cost efficiency is captured within any existing contracts.
•    Recommend and drive process improvements where applicable
•    Deliver reporting as required
•    Drive HPC behaviors
•    Continuous Improvement should be at the center of everything we do 

Job Specifications

Education : Post-secondary degree or equivalent combination of relevant education and work experience that will allow successful performance of job expectations
Years Experience : 4-6 years of relevant experience

•    ITIL v3 Service Management or equivalent experience.
•    Ability to translate IT technical knowledge to non-IT familiar business stakeholder.
•    A self-starter able to work independently as expert but comfortable working as a team leader.
•    Ownership of service and responsibilities.
•    Strong social skills and stakeholder management.
•    Provides specific detailed information for hardware and software selection.
•    Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
•    Ability to work with all levels of staff within and outside of IT.
•    Good analytical and problem-solving skills.
•    Dependable and flexible when necessary.
•    Ability to learn key business processes and metrics to set criticality and priorities in IT services for the site.
•    Strong main site language knowledge, mainly verbally but also in writing if possible.

Meggitt is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at 1-855-474-7665 or

If this position is located in the United States, this job will require use of information which is subject to the International Traffic in Arms Regulations (ITAR). As such, all applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee

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