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Sr. Customer Account Specialist

Requisition ID:  59711
Business Unit:  Energy & Equipment San Diego (3325)
Location: 

San Diego, CA, United States, 92121

Innovation is at the heart of everything we do at Meggitt, a worldwide leader in aerospace, defense and selected energy markets. We believe in our vision of ‘Enabling the Extraordinary: To Fly, To Power, To Live”. These core values – teamwork, integrity and excellence – are what have allowed us to become the company we are today. With facilities and over 9,000 employees worldwide, Meggitt draws on over 160 years of expertise to enhance the lives of people across the globe.

Through our Energy & Equipment division, Meggitt holds strong niche positions in energy, non-aerospace military and industrial equipment.

Expertise in this division ranges from heat exchangers used in off-shore gas processing to the design and manufacture of dynamic instrumentation for vibration, shock and pressure measurements. Our heat exchanger technology has not only enabled our customers to save weight, space, and money, but offer higher duties, smaller sizes, and greater integrity over conventional heat exchangers. We are a leading supplier of small-frame gas turbine actuation systems and fuel metering valves for the oil and gas and power generation sectors.

Our Defense Systems product group includes a wealth of expertise with products ranging from airborne decoy deployment systems to projectile tracking technology is another of our specialties. We produce tiny radar systems that are installed on drone aircraft to track incoming missiles or bullets, reassuring aircrew and missile manufacturers that their weapons are working as advertised.

Job Designation

The Senior Customer Account Specialist works to resolve complex customer issues with customer accounts of significant value to the company. Partners with other internal departments to ensure all aspects of customer account administration in both development and production phases are implemented.

Job Core Responsibilities

•    Resolves complex customer issues and maintains customer accounts of significant value to the company
•    Partners with other internal departments to ensure all aspects of complex customer account administration, in both development and production phases are implemented
•    Ensures compliance with company procedures and contributes to the generation of new policies and/or the amendment of existing policies
•    Utilizes appropriate internal data base management tools to organize customer information
•    Acts as a  trainer and mentor for other department members with respect to the administration of customer accounts
•    Develops and manages improvement plans in response to customer surveys and current trends
•    Other responsibilities as assigned
•    Consistent exercise of independent judgment and discretion in matters of significance
•    Regular, consistent and punctual attendance is required. May need to work nights and weekends, variable schedule(s) and additional hours as necessary 

Job Specifications

Education:  Bachelor degree or equivalent combination of relevant education and work experience that will allow successful performance of job expectations
Years’ Experience: 5 - 7 years of customer service experience; aerospace or manufacturing background preferred
Skills:
•    Capable of providing expertise in resolving complex customer issues, interpreting customer order requirements and translating to company capabilities
•    Strong attention to detail, highly organized and ability to multitask
•    Able to problem solve issues of a more complex nature, using special knowledge to analyze information and standard practices to make judgments
•    Excellent verbal and written communication skills; excellent interpersonal skills to drive tasks to completion 
•    Proficient with Microsoft Office; SAP or other MRP system knowledge a plus

Meggitt is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at 1-855-474-7665 or HRISon@meggitt.com.

If this position is located in the United States, this job will require use of information which is subject to the International Traffic in Arms Regulations (ITAR). As such, all applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

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