Customer Service Rep, Specialist

Requisition ID:  41439
Business Unit:  Energy & Equipment San Diego (3325)
Location: 

San Diego, CA, United States, 92121

Meggitt is a global engineering group specializing in extreme environment products and smart sub-systems for aerospace, defense and energy markets. We employ over 11,000 people across manufacturing facilities in Asia, Europe, North America, with regional bases in India and the Middle East.

Job Designation

The Customer Service Representative Specialist works to resolve customer issues and supports the Customer Services team in the administration of customer accounts. Partners with Meggitt’s customers to generate product and service orders, while providing expertise in resolving complex customer issues. Ensures compliance with Meggitt’s guidelines, policies and procedures.

Job Core Responsibilities
  • Serves as main point of contact for assigned customer accounts and understands customer requirements
  • Handles internal quality and on-time-delivery (OTD) issues by coordinating and obtaining information from Quality, Supply Chain or Operations functions
  • Ensures order books accuracy
  • Assists with the generation of departmental reports and tracking against key performance indicators
  • Works to ensure the customers experience with Meggitt products is exceptional
  • Other responsibilities as assigned
  • Regular, consistent and punctual attendance is required. May need to work nights and weekends, variable schedule(s) and additional hours as necessary
Job Specifications
  • A Secondary Certificate/High School Diploma or equivalent combination of relevant education and work experience that will allow successful performance of job expectations
  • 4-6 years of relevant experience
  • Service-oriented attitude to cultivate positive customer relationships
  • Strong attention to detail, good organizational skills and the ability to prioritize with changing situations
  • Ability to use existing procedures to solve straightforward problems
  • Strong verbal and written communication skills; excellent interpersonal skills to drive task to completion
  • Working knowledge of Microsoft Office Suite
  • Experience in process & track purchase orders
  • Experience with Request for Quotes
  • Experience with RMA Processing (Repair & Overhaul)
  • Preferred ERP & Manufacturing Experience

 

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

Meggitt is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at 1-855-474-7665 or HRISon@meggitt.com.

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