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Customer Account Representative

Requisition ID:  86971
Business Unit:  Meggitt USA Services (3405)
Location: 

Milwaukie, OR, United States, 97222

Innovation is at the heart of everything we do at Meggitt, a worldwide leader in aerospace, defense and selected energy markets. We believe in our vision of ‘Enabling the Extraordinary: To Fly, To Power, To Live”. These core values – teamwork, integrity and excellence – are what have allowed us to become the company we are today. With facilities and over 9,000 employees worldwide, Meggitt draws on over 160 years of expertise to enhance the lives of people across the globe.

Our Corporate Functions keep our business competitive by providing first-class support from Quality through to Finance and HR.

Headquartered in the UK, Meggitt PLC is a global engineering group specializing in extreme environment components and smart sub-systems for aerospace, defence and energy markets. Locations include manufacturing facilities in Asia, Europe and North America and regional bases in Brazil, India and the Middle East.

Job Designation

The Customer Account Rep (CAR) is the first point of contact for many of Meggitt’s customers. They deliver world-class service and support to the business by responding to customer enquiries, updating the business systems, prepare and deliver quotations, and joining with the planning team to accurately forecast demand.  By utilizing the Meggitt High Performance System, the CAR will serve as the primary interface responsible for ensuring the most efficient and positive relationship with Meggitt’s customers, while enabling level-loading of production and expeditious resolution of customer assertions. The role will support the team's Senior Customer Account Representatives and report into the Manager, Customer Accounts for a specified product group. 

Job Core Responsibilities

•    Receives, reviews, and enters purchase orders into the enterprise resource planning (ERP) system. 
•    Raises quotes and customer documentation, prioritizing workload to ensure the customer receives an excellent service at all times.
•    Responds to various customer emails and phone calls to manage their orders and enquiries; the Customer Account Representative will serve as the primary point of contact for customers’ buyers and supply chain personnel.
•    Coordinates site visits to Meggitt’s facilities and sets up customer meetings as required.
•    Refers any pricing queries to the Senior Customer Account Representative and/or the Commercial functions to ensure accurate pricing is applied. 
•    Tracks and reconciles internal and external customer score cards, which includes verification of the metrics by which Meggitt is judged.
•    Gathers information from Finance, Procurement, Demand Planning and Manufacturing departments in order to produce accurate costing sheets.
•    Uses SAP product recognition to identify runner/repeater parts and what can be sold to the customer, as well as checking lead times. For any stranger/alien parts, raises the relevant enquiry process. 
•    Upon receipt of orders for “out-of-production” products, gathers the information necessary to prepare a quotation, which includes pricing, production lead time and Meggitt terms and conditions. 
•    Delivers quotations to customers and coordinate with various functional leaders to ensure questions are answered until the order is received or the opportunity is closed as lost.
•    Monitors and actively manages customer portals to ensure prices, quantities, lead times and contract terms are acceptable in accordance with authority delegated by appropriate functional leaders (i.e., Finance, Commercial, and Operations).
•    Utilizes business systems, including Salesforce/CRM, portal management and work flow tools, to expedite the process of receiving, reviewing, responding and booking orders.
•    Works to resolve customer complaints, which may include warranty, delivery, or quantity disputes, at the lowest level in the most beneficial manner for Meggitt by collaborating with other functions and seeking appropriate management approval.
•    Attends and occasionally participates in Daily Layered Accountability meetings and collaborates with Finance, Operations, Sales, Planning, and Procurement personnel to communicate changes to demand, assists with production forecasting and conveys information to and from customers.
•    Other tasks as assigned which will typically include supporting the Senior Customer Account Representatives.

Job Specifications

Education: Bachelor degree or equivalent combination of relevant education and work experience that will allow successful performance of job expectations
Years’ Experience: 2+ years of customer service experience
Skills:

•    Aware of the regulations pertaining to the products and customers for which the employee is responsible (i.e., FAR, DFARS, DEFCONS, etc.)
•    Ability to understand and follow specific instructions and procedures
•    Ability to gather data, to compile information, and prepare reports
•    Strong verbal and written communication skills
•    Excellent customer service orientation
•    Well-organized, detail-oriented, and ability to multi-task
•    Ability to prioritize duties, in order to meet deadlines
•    Microsoft Office Suite, SAP, Salesforce.com, Robot Morning/Demand Line

Meggitt is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at 1-855-474-7665 or HRISon@meggitt.com.

If this position is located in the United States, this job will require use of information which is subject to the International Traffic in Arms Regulations (ITAR). As such, all applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee

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