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Customer Account Rep

Requisition ID:  105913
Business Unit:  Meggitt USA Services (3405)
Location: 

Milwaukie, OR, United States, 97222

Innovation is at the heart of everything we do at Meggitt, a worldwide leader in aerospace, defence and selected energy markets. We believe in our vision of ‘Enabling the Extraordinary: To Fly, To Power, To Live”. These core values – teamwork, integrity and excellence – are what have allowed us to become the company we are today. With facilities and over 10,000 employees worldwide, Meggitt draws on over 160 years of expertise to enhance the lives of people across the globe.

Our Corporate Functions keep our business competitive by providing first-class support from Quality through to Finance and HR.

Headquartered in the UK, Meggitt PLC is a global engineering group specialising in extreme environment components and smart sub-systems for aerospace, defence and energy markets. Some 10,000 people are employed across manufacturing facilities in Asia, Europe and North America and regional bases in Brazil, India and the Middle East.

Job Designation

The Customer Account Rep is the first point of contact for many of Meggitt’s customers. They are responsible for delivering a world-class service and support the business by responding to customer enquiries, updating the business systems, collaborating internally to prepare and deliver quotations, and joining with the planning team to accurately forecast demand.  By utilizing the Meggitt High Performance System, the Customer Account Representative will serve as the primary interface responsible for ensuring the most efficient and positive relationship with Meggitt’s customers, while enabling level-loading of production and expeditious resolution of customer assertions. The role will support the teams Senior Customer Account Representatives and report into the Manager, Customer Accounts for a specified product group. 

Job Core Responsibilities

•    The Customer Account Coord is responsible for receiving, reviewing, and entering purchase orders into the enterprise resource planning (ERP) system. 
•    Raising quotes and customer documentation, prioritizing workload to ensure the customer receives an excellent service at all times.
•    Respond to various customer emails and phone calls to manage their orders and enquiries; the Customer Account Representative will serve as the primary point of contact by customers’ buyers and supply chain personnel.
•    Coordinate site visits to Meggitt’s facilities and set-up customer meetings as required.
•    Refer any pricing queries to the Senior Customer Account Representative and/or the Commercial functions to ensure accurate pricing is applied. 
•    Track and reconcile internal and external customer score cards, which includes verification of the metrics by which Meggitt is judged.
•    Produce costing sheets in collaboration with colleagues from Procurement, Demand Planning and Manufacturing departments as required in order to produce accurate quotes.
•    Use SAP product recognition to identify runner/repeater parts and what can be sold to the customer, as well as checking lead times. For any stranger/alien parts raise the relevant enquiry process. 
•    Upon receipt of orders for “out-of-production” products, gather the information necessary to prepare a quotation, which includes pricing, production lead time and Megitt terms and conditions. 
•    Deliver quotations to customers and coordinate with various functional leaders to ensure questions are answered until the order is received or the opportunity is closed as lost
•    Monitor and actively manage customer portals to ensure prices, quantities, lead times and contract terms are acceptable in accordance with authority delegated by appropriate functional leaders (i.e., Finance, Commercial, and
      Operations)
•    Utilize business systems, including CRM, portal management and work flow tools, to expedite the process of receiving, reviewing, responding and booking orders
•    Resolve customer complaints, which may include warranty, delivery, or quantity disputes, at the lowest level and in the most beneficial manner for Meggitt
•    Attend and occasionally participate in Daily Layered Accountability meetings and collaborate closely with Finance, Operations, Sales, Planning, and Procurement personnel to communicate changes to demand, assist with   
     production forecasting and convey information to and from customers.
•   Other tasks as assigned, which will typically include supporting the Senior Customer Account Representatives.

Job Specifications

Education Level: 
(Required):     Bachelor's Degree or at least 1-2 years of relevant industry experience        
(Preferred):     Bachelor's Degree  and equivalent experience    

Travel: up to 10%           

Field of Study/Area of Experience:  Customer service, Microsoft Office Suite, SAP, Salesforce.com, Robot Morning/Demand Line
2+ years of experience in customer service

Skills, Knowledge and Abilities
•    Aware of the regulations pertaining to the products and customers for which the employee is responsible (i.e., FAR, DFARS, DEFCONS, etc.)
•    Ability to understand and follow specific instructions and procedures
•    Ability to gather data, to compile information, and prepare reports
•    Strong verbal and written communication skills
•    Excellent customer service orientation
•    Well-organized, detail-oriented, and ability to multi-task
•    Ability to prioritize duties, in order to meet deadlines
•    Strong computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers
•    Knowledge of SAP 


Office / Sedentary Requirements
Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.

Additional Information Regarding Job Duties and Job Descriptions
Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Meggitt reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. Meggitt shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential

Meggitt is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative by emailing AskHR@meggitt.com.

If this position is located in the United States, this job will require use of information which is subject to the International Traffic in Arms Regulations (ITAR). As such, all applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee

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