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Senior Customer Account Specialist

Requisition ID:  42912
Business Unit:  Services & Support Miami Group (3515)
Location: 

Miami, FL, United States, 33178

Meggitt is a global engineering group specializing in extreme environment products and smart sub-systems for aerospace, defense and energy markets. We employ over 12,000 people across manufacturing facilities in Asia, Europe, North America, with regional bases in India and the Middle East.

Job Designation

Acting as the Point of Contact for a group of assigned accounts, the Aftermarket Sr. CAS will be responsible for driving customer satisfaction and accountable for all customer-facing activities and administrative-duties, including but not limited to; P.O-review, bookings & upselling, RMA’s, credits, reports, follow-up/status and resolution/relationship-management. As a major contributor to the achievement of our annual goals, this role requires that the CAS work collaboratively with all departments within our organization.

Job Core Responsibilities

•    Manage Aftermarket Spares’ customer accounts; quoting, purchase-order review, bookings, upselling, credits, returns, reports, follow-up/status, resolution/relationship-management, performance-analysis/tracking, drive month/quarter/year opportunity-potentials, forecasting, surplus +. Actively participate in DLA’s. Build internal and external relationships, collaborate with all teams to hit budgets, fill gaps, drive orders & sales.
•    Lead and participate in the development of a full-scope Americas Sales Team. 
•    Travel for the Company as required:
Industry Conferences/Trade-shows, Sales Meetings, Customer, Partner & Meggitt-Site Visits.
•    Work closely with Supply-Chain, Operations, Quality and Trade Compliance +, in order to ensure all customer requirements and commitments are met.
•    Lead process improvement initiatives as required with their respective customer base.
•    Participate in creating, maintaining, changing, executing, training on and documenting Standard Work

Job Specifications

Education : Post-secondary degree or equivalent combination of relevant education and work experience that will allow successful performance of job expectations
Years Experience : 2 - 4 years or relevant experience
Skills :
•    Able to work in a fast-paced, entrepreneurial environment & multi-task with shifting priorities.
•    Able to work independently, but part of a team spread-out across the Americas:
•    Excellent sales, communication, organizational, time-management, team-building, leadership, analytical, interpersonal and presentation skills.
•    Customer Service orientation & focus, assertive, ability to analyze, think critically and problem-solve quickly, with a high degree of attention to detail.
•    Team-player personality, flexible and extremely open-minded.
 

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

Meggitt is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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