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Customer Service Representative

Requisition ID:  55561
Business Unit:  Services & Support Miami Group (3515)
Location: 

Miami, FL, United States, 33178

Meggitt is a global engineering group specializing in extreme environment products and smart sub-systems for aerospace, defense and energy markets. We employ over 11,000 people across manufacturing facilities in Asia, Europe, North America, with regional bases in India and the Middle East.

Job Designation

Position Summary: Work under the direction and supervision of the Customer Services Manager in the accomplishment of the day to day activities within the internal Turn Around Times (TAT) and site financial targets and objectives.  The Customer Service Representative is responsible for efficient and effective running of all repair related administration tasks ensuring all assigned tasks and objectives are carried out and completed for the day.

 

Job Core Responsibilities

The focal point for all 3rd Party MRO Commercial and Military customer queries and ensure that all responses are provided back in a timely manner.

• Ensure that all customer repair and sales quotes are prepared and issued in a timely manner.

• Ensure all invoicing, pro-forma invoicing and posting of invoices is done in a timely and effective manner.

• Prepare daily works schedules for each work cell in line to meet customer requirements and in line with site financial targets and objectives.

• Ensure that work orders statuses are changed on Quantum in line with customer repair orders/spares availability and work schedules.

• Represent the site as Trade Compliance Officer in line with company policies and procedures.

• Act as the Voice of the Customer and liaise with teammates in all departments (ie. Receiving, Shipping, Production, Quality, Finance, Marketing) to meet all customer goals and expectations.

Administer/monitor/report on all USAF, NAVSUP, USCG, USMC , and USA military contracts.    Update Commercial Asset Visibility (CAV) website as well as internal CAV spreadsheets and distribute weekly to the Production Manager and Military Marketing Rep.

Job Specifications

Education : 

The minimum requirement for the position of Customer Support Representative would hold 2-5 years’ experience in an aerospace capacity and preferably has a BS or equivalent working experience. Worked in the aerospace industry for at least 2 years and worked to high standards of quality.

 

Education Level: (Preferred): College / University Degree in related field

  • Service-oriented attitude to cultivate positive customer relationships
  • Strong attention to detail, good organizational skills and the ability to prioritize with changing situations
  • Ability to use existing procedures to solve straightforward problems
  • Strong verbal and written communication skills; excellent interpersonal skills to drive task to completion
  • Working knowledge of Microsoft Office Suite

 

RELATIONSHIPS: 

  • Customer Services Manager
  • General Manager
  • Quality Manager
  • Internal and external customers
  • Vendor/suppliers

 

MEASURES OF PERFORMANCE:

TAT goals

KPI performance

Employee performance

 

SCOPE AND IMPACT OF POSITION AND RESPONSIBILITIES:  

Performance significantly impacts Unit’s operational results, positive & negative. This position is the Unit’s primary “driver” for VOC.  Positive performance greatly enhances the Unit’s ability to achieve rapid, continuous improvement in the areas of Safety-Quality-Delivery and Cost.

Environmental & Physical Requirements

 

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

Meggitt is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at 1-855-474-7665 or HRISon@meggitt.com.

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