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Customer Service Rep

Requisition ID:  45160
Business Unit:  Services & Support Miami Group (3515)
Location: 

Miami, FL, United States, 33178

Meggitt is a global engineering group specializing in extreme environment products and smart sub-systems for aerospace, defense and energy markets. We employ over 11,000 people across manufacturing facilities in Asia, Europe, North America, with regional bases in India and the Middle East.

Job Designation

Work under the direction and supervision of the Customer Services Manager in the accomplishment of the day to day activities within the internal Turn Around Times (TAT) and site financial targets and objectives.  The Customer Support Representative is responsible for efficient and effective running of all repair related administration tasks ensuring all assigned tasks and objectives are carried out and completed for the day.

Job Core Responsibilities

The focal point for all 3rd Party MRO customer queries and ensure that all responses are provided back in a timely manner.

•Ensure that all customer repair and sales quotes are prepared and issued in a timely manner.

•Ensure all invoicing, pro-forma invoicing and posting of invoices is done in a timely and effective manner.

•Prepare daily works schedules for each work cell in line to meet customer requirements and in line with site financial targets and objectives.

•Ensure that work orders statuses are changed on Quantum in line with customer repair orders/spares availability and work schedules.

•Represent the site as Trade Compliance Officer in line with company policies and procedures.

• Act as the Voice of the Customer and liaise with teammates in all departments (ie. Receiving, Shipping, Production, Quality, Finance, Marketing) to meet all customer goals and expectations.

 

 

 

 

Job Specifications
  • PERSONAL TRAIT PROFILE:

    •High integrity                                                                 

    •Quality-oriented

    •Customer-focused

    •Team-spirited

    •Positive attitude

    •Sound judgment

    •Diplomatic

    •Flexible & Adaptable

    •Goal-oriented

    •Sense of Urgency

    •Follow-through on commitments

     

     MEASURES OF PERFORMANCE:

    •TAT goals

    •KPI performance

    •Employee performance

     

Travel and/or Driving Requirements  

- Travel and Driving are not essential duties or functions of this job 

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Minimum Qualifications: The minimum requirement for the position of Customer Support Representative would hold 2-5 years’ experience in an aerospace capacity and preferably has a BS or equivalent working experience. Worked in the aerospace industry for at least 2 years and worked to high standards of quality.

 

Education Level: (Preferred): College / University Degree in related field

 

 

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

Meggitt is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at 1-855-474-7665 or HRISon@meggitt.com.

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