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Customer Account Representative (12 month FTC)

Requisition ID:  100531
Business Unit:  AS Loughborough Polymer Seals (1110)
Location: 

Loughborough, LEC, United Kingdom, LE12 9EQ

Innovation is at the heart of everything we do at Meggitt, a worldwide leader in aerospace, defence and selected energy markets. We believe in our vision of ‘Enabling the Extraordinary: To Fly, To Power, To Live”.

These core values – teamwork, integrity and excellence – are what have allowed us to become the company we are today. With facilities worldwide, Meggitt draws on over 160 years of expertise to enhance the lives of people across the globe.

Summary

The Customer Account Representative is the first point of contact for many of Meggitt’s customers. They are responsible for delivering a world-class service and support the business by responding to customer enquiries, updating the business systems, collaborating internally to prepare and deliver quotations, and joining with the planning team to accurately forecast demand.  By utilising the Meggitt High Performance System, the Customer Account Representative will serve as the primary interface responsible for ensuring the most efficient and positive relationship with Meggitt’s customers, while enabling level-loading of production and expeditious resolution of customer assertions. The role will support the teams Senior Customer Account Representatives and report into the Manager, Customer Accounts for a specified product group. 

Core Responsibilities

  • The Customer Account Representative is responsible for receiving, reviewing, and entering purchase orders into the enterprise resource planning (ERP) system. 
  • Raising quotes and customer documentation, prioritising workload to ensure the customer receives an excellent service at all times.
    Update and maintain customer order books in line with customer expectation.
  • Respond to various customer emails and phone calls to manage their orders and enquiries; the Customer Account Representative will serve as the primary point of contact by customers’ buyers and supply chain personnel.
  • Coordinate site visits to Meggitt’s facilities and set-up customer meetings as required.
  • To be professional at all times escalating any issue or potential issue to your line manager immediately.
  • Track and reconcile internal and external customer score cards, which includes verification of the metrics by which Meggitt is judged.
  • Produce costing sheets in collaboration with colleagues from Procurement, Demand Planning and Manufacturing departments as required in order to produce accurate quotes.
  • Use SAP product recognition to identify runner/repeater parts and what can be sold to the customer, as well as checking lead times. For any stranger/alien parts raise the relevant enquiry process.
  • Ensure personal objectives, KPIs and SLA’s are met, bringing any potential failings to the attention of Customer Service Manager as soon as they occur.
  • Seek every opportunity to gain extra business from allocated accounts by visiting customers and taking full ownership of accounts.

Skills, Knowledge and Abilities

  • Bachelor's Degree is highly desirable.
  • 2+ years of experience in customer service is essential.
  • Awareness of the regulations about the products and customers for which the employee is responsible (i.e., FAR, DFARS, DEFCONS, etc.).
  • Ability to understand and follow specific instructions and procedures.
  • Excellent customer service orientation.
  • Strong verbal and written communication skills.
  • Ability to gather data, compile information, and prepare reports.
  • Well-organized, detail-oriented, and excellent multi-task skills.
  • Competent when prioritising duties, in order to meet deadlines.
  • Strong computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers.
  • Knowledge of SAP.

What We Offer

  • Flexible working policies or the ability to accrue time off in lieu or for some roles to earn overtime.  
  • Early finish on a Fridays.
  • Pension Scheme up to 10% company contribution.
  • Employee Assistance Program for Health & Wellbeing.
  • Employee Perkz – offering our employees discounts on a huge variety of goods and services.
  • Income Protection.
  • Employee Resource Groups.
  • Volunteering day off.

Meggitt is an equal opportunity employer and we are committed to developing an inclusive and diverse working environment. We believe that people from different backgrounds and beliefs define who we are as a business. We strongly believe that building a culture of respect and appreciation, will give everyone the opportunity to recognise their full potential. #LI-IB1

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