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Commercial & Customer Manager

Requisition ID:  119737
Business Unit:  E&E Loughborough PS (1110)

Loughborough, LEC, United Kingdom, LE12 9EQ

We are a global leader in the research, design, integration, manufacture, certification, and lifetime service of flight control, hydraulic, fuel and inerting, fluid conveyance, thermal management, lubrication, and pneumatic systems and components for aerospace and other high-technology markets. We support the world’s aircraft and aero engine manufacturers, providing a century of experience and innovation for commercial and military aircraft.

Joining our team means, you are helping to deliver our purpose of ‘Enabling Engineering Breakthroughs that Lead to a Better Tomorrow. A career at Parker Meggitt offers boundless potential for professional and personal growth. You will work alongside the brightest minds in the world, help develop innovative technology and products, and contribute to our company’s goal of solving the world’s greatest engineering challenges.

We have succeeded in employing the top talent in the industry by focusing our hiring efforts on the individual, not the job description. If you are an inquisitive thinker with great ideas and a desire to succeed, we will find the perfect spot for you on our team.


As a Commercial & Customer Manager at Parker-Meggitt you will play a pivotal role in the successful planning, execution, and oversight of commercial initiatives and new projects within the business, reporting directly to the Director of Programme Management. The Commercial & Customer manager will own the customer relationship through the full life cycle, including product under new and existing contracts. In doing this they will act as the Voice of the Customer within the business to encourage collaboration between departments, sharing insights across the organisation to grow a customer-centric culture.

Core Responsibilities

  • Manage portfolio scope against contract term, ensuring contracted deliverables and commitments are understood and communicated through the organisation.
  • Coordinate solutions to contractual issues and Customer concerns related to Company performance.
  • Support contract negotiations and lead scope changes post contract award, including revised pricing structures for expiring long-term contracts and annual price lists.
  • Analyse existing product portfolio ensuring continued financial health whilst strategically identifying opportunities to improve profitability and growth.
  • Manage assigned programmes against the Parker Meggitt Product Lifecycle Management (PLM) gate process.
  • Support the preparation of proposals, business plans, work statements and specifications, operating budgets and sessions with customers to discuss cost, schedule requirements to achieve sales and profit goals.
  • Direct the work of employees assigned to programmes/portfolio’s from technical, manufacturing, and support functions and supervise project managers throughout the process.
  • Present customer portfolio status to customer and internal senior level management as required. Ensuring that business leadership team are aware of actions that are required to achieve the desired deliverables.
  • Be the primary interface with customers and provide unfiltered Voice of Customer feedback to the business, whilst also having the necessary insight and internal awareness to bring a balanced view.

Skills, Knowledge and Abilities

  • Post-secondary degree or equivalent combination of relevant education and work experience that will allow successful performance of job expectations is essential.
  • 4-5 years of relevant experience is required.
  • The successful candidate must have a broad understanding of business, commercial, engineering and operations management. The position demands strong leadership, project management and communication skills to drive cross-functional teams. Which requires the ability to influence in situations where they might not have full authority.  Highly developed management skills in planning, analysing, organising, evaluating and leading are critical to be successful in this position.
  • Strategic thinking capabilities along with ability to interface with cross-functional disciplines in a multi-divisional and matrix environment.
  • Ability to develop and maintain strong relationships with customers to enable excellent customer service.
  • Excellent interpersonal, written and oral communication skills with the ability to negotiate and influence, while exercising sensitivity to the audience.
  • Most essentially, the Commercial & Customer Manager must have the ability to make sense of complex situations, establish a clear way forward and guide the team to success.

What We Offer

Parker Meggitt is proud to offer a competitive total rewards framework designed with our colleagues' health, wealth and well-being in mind to help our employees balance a successful career.  Our competitive offer package will include:

  • Early finish on Fridays.
  • Competitive rewards package.
  • Pension Scheme up to 10% company contribution.
  • Employee Assistance Program for Health & Wellbeing.
  • Employee Perkz – offering our employees discounts on a huge variety of goods and services.
  • Income Protection.
  • Employee Resource Groups.
  • Volunteering day off.

Parker Meggitt is an equal opportunity employer and we are committed to developing an inclusive and diverse working environment. We believe that people from different backgrounds and beliefs define who we are as a business and that building a culture of respect and appreciation will give everyone the opportunity to recognise their full potential.

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