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Senior Desktop/Systems Administrator

Requisition ID:  55564
Business Unit:  Engine Systems Fribourg (2200)
Location: 

Fribourg, FR, Switzerland, 1700

 

We are Meggitt, we work closely with our customers, and we deliver technologically differentiated systems and products with high certification requirements in Aerospace, Defence and selected Energy markets. At Meggitt our key values are collaborating and building trusted global relationships through TEAMWORK, conducting ourselves with INTEGRITY, striving for operational EXCELLENCE. These core values allow us to become the great company we are today with over 12,000 employees across the globe.

Job Designation

To further strengthen our “IT department", we are currently looking for a “Senior Desktop/Systems Administrator”.

The Position


As “Senior Desktop/Systems Administrator” you will be accountable to provide senior level IT support utilize industry best practice technical experience with a focus on excellent customer service skills, queue management and SLA monitoring. This role supports a complex environment and will include resolving incidents, escalations, focus on high priority incidents, completing service requests and assisting project teams where required for software, hardware, network and various applications.

 

Job Core Responsibilities

The main responsibilities for this role are:

  • Provide first class customer focused IT support to both VIP and standard business users across the site
  • Monitor ServiceNow queue and assign Incidents/Service requests to relevant resources
  • Review incidents that have breached SLA in Level 2 team and take appropriate action to address causes for breaches
  • Install and configure software and hardware
  • Technically support and coach apprentices with escalated incidents by performing technical assessments, troubleshoot incidents and isolate faults in accordance with Service Level Agreements for escalations and own workload
  • Provides significant expertise in day to day consultation, training, instruction, complex trouble-shooting and problem-solving for computer users. Identifies and addresses complex usability problems, while monitoring and managing user accounts
  • Manage networks, servers and technology tools
  • Set up accounts and workstations as well as upgrading systems with new releases and models
  • Support Major Incident Management during high priority incidents and problem tickets which technical assistance
  • Ensure that all tickets are well-documented and actionable with accurate notes
  • Install, set up, update, troubleshoot and resolve issues on laptops, desktops, printers, smart devices (tablets and mobiles) and telephony equipment
  • Support various applications across both legacy and current versions of Windows Operating system as well as VPN clients, Citrix and bespoke software residing on the local machines and servers
  • Provide hands on support for local backup systems (change tapes, physical troubleshooting, restores and monitoring) as well as logging actions
  • Knowledge of machine builds and ability to provide support in this area if required (including data transfer and user induction)
  • Build an internal knowledge base with technical documentation, manuals and IT policies
  • Ensure security through access controls, backups and firewalls
  • Identify and support process improvement across team

 

Job Specifications

Your Profile

  • Proven experience as a Systems Administrator, Network Administrator or similar role
  • Experience to work in a large organization supporting 10,000+ user base across various locations
  • Fluent in English & French
  • Experience with databases, networks (LAN/WAN) and patch management
  • Experience of supporting VIP users is essential
  • Knowledge of system security (eg: Intrusion detection systems) and data backup/recovery.
  • Ability to create scripts in Python, Perl or other languages
  • Experience of setting up and supporting smart devices such as MS Surface Pro and IPad/Mobiles
  • ITIL V3 Awareness
  • Participation in team on-call Rota where required
  • Experience of supporting bespoke applications, with the mentality to think outside the box
  • Excellent customer service skills with
  • Strong organizational, troubleshooting, analytical and problem solving skills
  • Smart presentable with strong oral and written communication skills
  • Driven, can do attitude with the ability to priorities effectively
  • Travel will be required across sites

 

If you are looking for a challenging position with opportunity to grow in a truly international company, please send your application (resume, letter of motivation, reference letters and diploma) in English to www.meggitt.com. Please note that only complete applications will be taken into consideration.

If you are looking for a challenging position with opportunity to grow in a truly international company, please send your application (resume, letter of motivation, reference letters and diploma) in English to www.meggitt.com. Please note that only complete applications will be taken into consideration.

Apply now »