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1216 - IS Support Analyst 2

Requisition ID:  101598
Business Unit:  Meggitt PLC (1400)
Location: 

Fribourg, FR, Switzerland, 1700

Meggitt PLC is a global engineering group specialised in extreme environment components and smart sub-systems for aerospace, defence and energy markets. Some 9’000 people are employed across manufacturing facilities in Asia, Europe and North America and regional bases in Brazil and in India.

Meggitt Fribourg’s site provides its expertise to the four strategic business units of Meggitt PLC. Meggitt Fribourg is employing 450 employees. We develops, manufactures and sells world-wide a complete range of transducers and electronic systems for the monitoring of engines, turbines and other rotating machinery in both the aerospace and energy industries.

The position

To further strengthen our “ITG“ department in Fribourg, we are currently looking for a “Level 2 Desktop Support Engineer”. 

 

As “Level 2 Desktop Support Engineer” you will be accountable to provide IT support utilizing industry best practices technical experience with a focus on excellent customer service skills. This role supports a complex environment and will include resolving incidents, completing service requests and assisting project teams where required for software, hardware, network and various applications. 

 

The main responsibilities for this role are:

•    Provide first class customer focused desktop support to both VIP and standard business users for the Fribourg site. 
•    Install, set up, update, troubleshoot and resolve issues on laptops, desktops, printers, smart devices (tablets and mobiles) and telephony equipment.
•    Support various applications across both legacy and current versions of Windows Operating system as well as VPN clients, Citrix and bespoke software residing on the local machines and servers.

Your profile

•    Similar experience of 3-5 years of technical support in a Windows environment including desktops, laptops, printers, desktop software, applications and tools, preferably in large international organizations.
•    Similar experience of 3-5 years with ServiceNow ticketing tool.
•    Experience of troubleshooting/supporting technologies such as netbackup/MDT and Sharepoint as well as setting up smart devices such as MS Surface Pro and IPad/Mobiles.
•    Experience of supporting bespoke applications, with the mentality to think outside the box.
•    ITIL V3 Awareness.
•    Excellent customer service skills (and experienced in supporting VIP users).
•    Strong organizational, troubleshooting, analytical and problem solving skills.
•    Strong oral and written communication skills in both French and English.
•    Driven, can do attitude with the ability to prioritize effectively and to multitask.
•    Autonomous while willing to be part of a team.
•    Travel will be required across sites.
 

If you are looking to join a great team, in a challenging position with personal opportunity to grow in a truly international company, please apply with your resume, letter of motivation, reference letters and diploma, in English through the career page of our website: www.meggitt.com. Please note that only complete applications will be taken into consideration.

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