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Customer Accounts Representative

Requisition ID:  116711
Business Unit:  Meggitt Aerospace Central (1428)
Location: 

Fareham, HAM, United Kingdom, PO15 5TT

 

Innovation is at the heart of everything we do at Meggitt, a worldwide leader in aerospace, defence and selected energy markets. We believe in our vision of ‘Enabling the Extraordinary: To Fly, To Power, To Live”.
These core values – teamwork, integrity and excellence – are what have allowed us to become the company we are today. With facilities and over 11,000 employees worldwide, Meggitt draws on over 160 years of expertise to enhance the lives of people across the globe.
 

Role Summary

The Customer Account Rep (CAR) is the first point of contact for many of Meggitt’s customers. They deliver world-class service and support to the business by responding to customer enquiries, updating the business systems, prepare and deliver quotations, and joining with the  planning team to accurately forecast demand. By utilizing the Meggitt High Performance System, the CAR will serve as the primary interface responsible for ensuring the most efficient and positive relationship with Meggitt’s customers, while enabling level-loading of production and expeditious resolution of customer assertions.

Core Responsibilities

• Receives, reviews, and enters purchase orders into the enterprise resource planning (ERP) system.

• Raise quotes and customer documentation, prioritizing workload to ensure the customer receives an excellent service at all times.

• Respond to various customer emails and phone calls to manage their orders and enquiries; the Customer Account Representative will serve as the primary point of contact by customers’ buyers and supply chain personnel.

• Coordinate site visits to Meggitt’s facilities and set-up customer meetings as required.

• Refer any pricing queries to the Senior Customer Account Representative and/or the Commercial functions to ensure accurate pricing is applied.

• Track and reconcile internal and external customer score cards, which includes verification of the metrics by which Meggitt is judged.

• Gathers information from Finance, Procurement, Demand Planning and Manufacturing departments in order to produce accurate costing sheets.

• Use SAP product recognition to identify runner/repeater parts and what can be sold to the customer, as well as checking lead times. For any stranger/alien parts raise the relevant enquiry process.

Skills, Knowledge & Abilities

Education Level: (Required): 1-2 years of relevant industry experience

Field of Study/Area: Customer service, Microsoft Office Suite, SAP, Salesforce.com, Robot

Skills, Knowledge and Abilities List

• Aware of the regulations pertaining to the products and customers for which the employee is responsible (i.e.FAR, DFARS, DEFCONS, etc.)

• Ability to understand and follow specific instructions and procedures

• Ability to gather data, to compile information, and prepare reports

• Strong verbal and written communication skills

• Excellent customer service orientation

• Strong computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and webbrowsers

• Knowledge of SAP

 

Meggitt is an equal opportunity employer and we are committed to developing an inclusive and diverse working environment. We believe that people from different backgrounds and beliefs define who we are as a business. We strongly believe that building a culture of respect and appreciation, will give everyone the opportunity to recognise their full potential.

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