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Service Desk Analyst

Requisition ID:  101391
Business Unit:  Meggitt Aerospace Central (1428)
Location: 

Coventry, COV, United Kingdom, CV7 9JU

 

Innovation is at the heart of everything we do at Meggitt, a worldwide leader in aerospace, defence and selected energy markets. We believe in our vision of ‘Enabling the Extraordinary: To Fly, To Power, To Live”.
These core values – teamwork, integrity and excellence – are what have allowed us to become the company we are today. With facilities and over 11,000 employees worldwide, Meggitt draws on over 160 years of expertise to enhance the lives of people across the globe.
 

Job title: Service Desk Analyst

Location: Coventry – Flexible working

About the role

Headquartered in the UK, Meggitt PLC is a global engineering group specialising in extreme environment components and smart sub-systems for aerospace, defence and energy markets. Some 10,000 people are employed across manufacturing facilities in Asia, Europe and North America and regional bases in Brazil, India and the Middle East.

Working as part of our ambitious Global IT Service Desk, your primary purpose is to deliver extraordinary day to day first line support to our internal end users. You will do this by using your technical expertise and customer service experience to ensure effective and efficient response and resolution of all incidents and requests logged by telephone, email, portal and chat.

Core Responsibilities

  • Provide remote support of laptops, pc’s, printers, mobile devices, and other computing equipment
  • Log all incidents and service requests in the Service Management system
  • Create well-documented and actionable tickets
  • Triage all support requests coming to IT via the service desk phone, e-mail, and self-service portal
  • Apply analytical skills to assess and resolve technical issues
  • Use Knowledge base to investigate, diagnose and resolve incidents remotely
  • Resolve incidents and fulfil requests upon initial response where possible
  • Escalate incidents and requests following the escalation and notifications procedure 

Skills & Experience

  • Ability to work independently and collaboratively, under pressure and within strict time constraints while working in a continually changing environment
  • Experience supporting manufacturing, production facilities
  • Strong understanding in Microsoft Products
  • Technical knowledge of supporting Active Directory including Group Policy management and user account creation and maintenance
  • Basic understanding of common network protocols and services
  • Strong customer service skills
  • Experience in the day-to-day support of:
  • Printer and Peripheral Support
  • Desktop Applications and Desktop Administration  
  • PC network and internet connectivity
  • Windows Support and Windows Operating Systems
  • Active Directory, Microsoft Exchange Administration. SharePoint
  • Remote Access Tools
  • VIP Support

What we offer

Meggitt is proud to offer a competitive total rewards framework designed with our colleagues' health, wealth and well-being in mind to help our employees balance a successful career.  Our competitive package will include:

  • Flexible working policies and the ability to accrue time off in lieu
  • 25 days annual leave + bank holidays 
  • On site restaurant offering subsidized food
  • Pension Scheme up to 8% company contribution
  • Employee Assistance Program for Health & Wellbeing
  • Employee Perkz – offering our employees discounts on a huge variety of goods and services
  • Income Protection
  • Employee Resource Groups
  • Volunteering day off

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Please be aware that we may close this vacancy for applications if we receive a high volume of interest. We strongly advise you to submit your application as early as possible.

 

Meggitt is an equal opportunity employer and we are committed to developing an inclusive and diverse working environment. We believe that people from different backgrounds and beliefs define who we are as a business and that building a culture of respect and appreciation will give everyone the opportunity to recognise their full potential.

Apply now »