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Quality Manager - Aftermarket Operations

Requisition ID:  43874
Business Unit:  Services & Support EMEA Hub (1422)

Coventry, COV, United Kingdom, CV6 4AA


Innovation is at the heart of everything we do at Meggitt, a worldwide leader in aerospace, defence and selected energy markets. We believe in our vision of ‘Enabling the Extraordinary: To Fly, To Power, To Live”.


These core values – teamwork, integrity and excellence – are what have allowed us to become the company we are today. With facilities and over 11,000 employees worldwide, Meggitt draws on over 160 years of expertise to enhance the lives of people across the globe


Our Services & Support division is committed to delivering superb service through the aerospace product lifecycle and, ultimately, helping our airline customers run their operations as cost-effectively as possible. The division is organized into three regions:  Americas, Asia Pacific and Europe, Middle East and Asia (EMEA).


Services & Support remains fully integrated with Meggitt's original equipment businesses ready to provide field performance data, to help their engineering functions boost Meggitt's product lines with upgrades and next generation products.

Role Summary

The Quality Manager provides general supervision and technical guidance to the Quality Assurance team, within a business unit. Ensures all products and services meet both external and internal requirements, including legal compliance and customer expectations. Plans and directs quality assurance activities and implements quality control policies. Works to improve the organization's efficiency and profitability by reducing waste and focusing on continues improvement processes.

Core Responsibilities
  • Evaluates workload requirements and delegates assignments to inspectors to meet production schedules
  • Reviews customer requirements and ensures they are met
  • Implements quality improvement activities as appropriate (e.g., Kaizen, Six Sigma) to raise the performance of the unit's products
  • Works with purchasing function to establish quality requirements from external suppliers
  • Ensures that manufacturing or production processes meet international and national standards
  • Suggests methods for improving product quality, design, or manufacturing processes and facilitates process improvement initiatives
  • Manages investigations and reporting
  • Develops systems, methods to measure, monitors processes and products to assure compliant product
  • Manages staff selection, performance, development and training processes to ensure team competencies and capabilities to reach the business goals and expectations
Skills, Knowledge and Abilities
  • Post-Secondary Degree in Quality Assurance or equivalent combination of relevant education and work experience that will allow successful performance of job expectation
  • Certified Lead Auditor or equivalent experience in related field
  • 7 - 10 years of relevant experience
  • Strong ability to lead, plan and direct the Quality Assurance Team
  • Demonstrated quality assurance expertise, and ability to improve products or services by applying professional and technical knowledge
  • Strong attention to detail, good organizational skills and the ability to prioritize with changing situations
  • Solid analytical skills and judgment to proactively identify and solve increasingly complex problems
  • Effective interpersonal, verbal and written communication skills to drive tasks to completion
  • Proficient in Microsoft Office and database management tools



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