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Customer Service/Support Representative

Requisition ID:  99092
Business Unit:  Energy & Equipment India (5050)

Bangalore, KA, India, 560002


Meggitt is a global engineering group specializing in extreme environment products and smart sub-systems for aerospace, defense and energy markets. We employ over 12,000 people across manufacturing facilities in Asia, Europe, North America, with regional bases in India and the Middle East.

Job Designation

Customer Service/Support Representative works within a team environment that delivers Order Entry, Inside Sales and Administration activities, as well as acting as one of the main pre- and after-sales customer contact points, responsible for managing fast and effective exchange of commercial information between Field Sales, Distributors, Supply Chain/Logistics and other departments, in order to respond to customer queries and/or transactions in a manner that exceeds customer expectations.

Job Core Responsibilities

• Order Processing through CRM Tool.
• Interface with Supply Chain & Engineering to coordinate shipments of material to meet customers’ delivery and requirements. 
• Preparing Quote based on customers RFQ’s.
• Phone, Email and Web support to Field Sales, Service, Distributors, Dealers, Direct Customers and OEMs for information on lead times, status of internal / external sale orders and/or return authorizations, shipments of materials, expediting of shipments and or material; including tracking/managing internal & external customer issues using Issue Resolution Tool.
• Manage allocated key accounts and regions, and back up other regions. 
• Phone, Email and Web support to resolve outstanding invoicing issues. 
• Work in cooperation with team members from Sales, Inside Sales and technical support to help resolve issues, and find improvements which increase ease of doing business, and prevent those issues arising again. 
• Where necessary, effectively enter customer’s data, agreements, return authorizations, training registrations, sales orders and invoices in a timely fashion with focus on eliminating errors; using departmental service goals and objectives as a guideline to required performance. 
• Enter and maintain Customer Master Data plus execution of relevant security checks. 
• Participate in process improvement projects on an ad-hoc basis. 

Job Specifications

• Graduated commercial apprenticeship
• 4- 6 Years Experience in similar field would be an advantage. 
• Previous experience in direct talk-to customer is mandatory. 
• Good in spoken and written in English. 
• Ideally basic technical knowledge. 
• Good knowledge of MS Office applications (User Level). 
• Ability to work in a team with quick turnaround time limits. 
• Distinct customer focus. 
• High level of motivation and ability to work under pressure
• Proven SAP systems experience an advantage 
• Additional Language Skills is highly desirable.


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