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Senior Customer Account Representative-Aerospace

Requisition ID:  117799
Business Unit:  Meggitt USA Services (3405)

Akron, OH, United States, 44306

We are a global leader in the research, design, integration, manufacture, certification, and lifetime service of flight control, hydraulic, fuel and inerting, fluid conveyance, thermal management, lubrication, and pneumatic systems and components for aerospace and other high-technology markets. We support the world’s aircraft and aero engine manufacturers, providing a century of experience and innovation for commercial and military aircraft. 

Joining our team means you’re helping to deliver our purpose of ‘Enabling Engineering Breakthroughs that Lead to a Better Tomorrow’. A career at Parker Meggitt offers boundless potential for professional and personal growth. You will work alongside the brightest minds in the world, help develop innovative technology and products and contribute to our company’s goal of solving the world’s greatest engineering challenges.

We have succeeded in employing the top talent in the industry by focusing our hiring efforts on the individual, not the job description. If you are an inquisitive thinker with great ideas and a desire to succeed, we will find the perfect spot for you on our team.


Job Designation

The Senior Customer Account Representatives will manage a variety of Parker Meggitt customer accounts to deliver world-class support by directly serving as the first point of contact for order book management, professionally responding to all inquiries, collaborating internally to prepare and deliver quotations, and joining with the planning and programs teams to accurately forecast demand and advert escalations.  By utilizing the Parker Meggitt High Performance System, the Senior Customer Account Representative will serve as the primary interface for ensuring the most efficient and positive relationship with Parker Meggitt’s customers, while enabling level-loading of production and expeditious resolution of customer assertions.  They will also work closely with key internal stakeholders and have a solid internal network relevant to the customers they support.

Job Core Responsibilities

•    Oversee different customer accounts across Parker Meggitt, particularly those with Long Term Arrangement (LTA) contracts as well as some more bespoke customers. 
•    Support the strategic account managers working on new business due to their knowledge and understanding of the existing customer portfolio and may be required to support bid-related activities.
•    The Senior Customer Account Representative has responsibility for ensuring that the price is accurate for customer orders such as miscellaneous repairs or spares quotes, which may include orders of significant value. 
•    Seeking buy-in from various key internal stakeholders before responding to new customer requests and presenting information back to the customer. 
•    Responsible for the contract review process, working closely with Commercial colleagues internally. 
•    Act as the voice of the customer and ensure timely resolution to all customer orders and enquiries. 
•    Support the production of the monthly and annual forecasts based on historical sales and customer trends; supporting forecasting and planning ahead. 
•    Receive, review, and enter purchase orders into the enterprise resource planning (ERP) system and delegate to the administration team as required.
•    Responsible for ensuring the PO is accurate and internal stakeholders have provided agreement. Formally acknowledge the PO with the customer.
•    Responsible for ensuring customers are responded to in a timely manner and they are accountable for the communication both internally and externally. 
•    Works closely with all internal functions, including: Trade Compliance, Finance etc. to ensure everything is place to enable Parker Meggitt is able to deliver to the customer. 
•    Able to escalate matters to the Customer Account Manager and use judgement as to when this appropriate. 
•    Be aware of legislation requirements and keep up to date with Parker Meggitt internal training on such topics.
•    Track and reconcile internal and external customer score cards, which includes verification of the metrics by which Parker Meggitt is judged
•    Collaborate directly and attend meetings with the Finance function, including shared service teams, to manage and reduce accounts receivables; accountable for resolving disputes that impact cash collection
•    Upon receipt of orders for “out-of-production” products, gather the information necessary to prepare a quotation, which includes pricing, production lead time, terms and conditions
•    Deliver quotations to customers and coordinate with various functional leaders to ensure questions are answered until the order is received or the opportunity is closed as lost
•    Monitor and actively manage customer portals to ensure prices, quantities, lead times and contract terms are acceptable in accordance with authority delegated by appropriate functional leaders (i.e., Finance, Commercial, and Operations)
•    Utilize business systems, including CRM, portal management and work flow tools, to expedite the process of receiving, reviewing, responding and booking orders
•    Resolve customer complaints, which may include warranty, delivery, or quantity disputes, and in the most beneficial manner for Parker Meggitt

Job Specifications

Education Level: 
(Required):     Bachelor's Degree with at least two years of industry experience or High School Diploma/Higher Education Qualification with at least five years of relevant experience
Degree is preferred, but not essential as equivalent experience would be sufficient.         
(Preferred):     Bachelor's Degree  or equivalent industry experience                

Field of Study/Area of Experience:  Customer service, Microsoft Office Suite, SAP,, Robot Morning/Demand Line
4-6 years of experience in customer account management or similar

Skills, Knowledge and Abilities 
•    Awareness of the regulations pertaining to the products and customers for which the employee is responsible (i.e., FAR, DFARS, etc.)
•    Ability to understand and follow specific instructions and procedures
•    Ability to gather data, to compile information, and prepare reports
•    Excellence in verbal and written communication skills 
•    Presentation skills
•    Excellent customer service orientation
•    Track record of building and maintaining customer/client relationships 
•    Well-organized, detail-oriented, and ability to multi-task
•    Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines
•    Strong prioritization skills
•    Ability to visualize and plan objectives and goals strategically
•    Conflict management skills
•    Decision making skills

Parker Meggitt is an equal opportunity employer and we are committed to developing an inclusive and diverse working environment. We believe that people from different backgrounds and beliefs define who we are as a business. We strongly believe that building a culture of respect and appreciation, will give everyone the opportunity to recognize their full potential.

Parker Meggitt is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request accommodation, contact a Human Resources Representative at 1-855-474-7665 at or

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.


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