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Customer Quality Engineer

Requisition ID:  101077
Business Unit:  Airframe Systems Akron Group (3005)

Akron, OH, United States, 44306

Innovation is at the heart of everything we do at Meggitt, a worldwide leader in aerospace, defense and selected energy markets. We believe in our vision of ‘Enabling the Extraordinary: To Fly, To Power, To Live”. These core values – teamwork, integrity and excellence – are what have allowed us to become the company we are today. With facilities and over 9,000 employees worldwide, Meggitt draws on over 160 years of expertise to enhance the lives of people across the globe.

Our Airframe Systems division brings together an extensive range of skills and abilities to support some of the world’s leading commercial, business and military aircraft manufacturers.

Across its five product groups, Airframe Systems produces a host of world leading technology. Our Braking Systems product group supplies both military and commercial aircrafts.

We seal essential spaces, such as landing gear, wings, engines, nacelles, windows and doors, and produce intelligent air data systems and sensors that measure altitude, angle or acceleration. These sensors can be used on planes, train control systems or even missile control systems.

Whether it’s developing new radome solutions, fuel delivery systems or high-altitude life support systems, Airframe Systems embodies the innovation at the heart of Meggitt.

Job Designation

The Customer Quality Engineer will have functional responsibility to the Braking Systems Customer Quality organization. Our customers are looking to Meggitt to enhance our current processes and provide quality support to address quality issues and concerns. This position will need to utilize problem solving tools to support our customers both external and internal and will need to work with cross functional teams to deliver quality programs to the customer, including advanced quality planning and risk mitigation. This role will require an experienced individual capable of understanding, interpreting and communicating customer requirements and adept at working in a cross functional team.

Job Core Responsibilities

•    Manage, understand and interpret customer requirements to ensure the effective flow down and compliance with Meggitt.
•    Champion and coach APQP tools and problem solving throughout the business.
•    Verify that corrective/preventative actions have been fully implemented and are effective.
•    Develop and manage the effective implementation of improvement plans with the customers and Meggitt’s internal teams across different factories and locations.
•    Support customer reviews and product qualification.
•    Investigate product failures and drive root cause analysis and corrective actions.
•    Facilitate the resolution of customer queries, including the submission of notice of escapes or concessions, if required.
•    Work with continuous improvement tools to achieve better business and transactional processes.

Job Specifications

Education:  Bachelor degree in Engineering preferred or equivalent combination of relevant education and work experience to allow successful performance of job expectations
Certifications:  ASQ CQE certification preferred; Lean/Six Sigma green or black belt certification preferred.
Years’ Experience: Minimum 2 years previous experience required / 5 or more years preferred within the aerospace or automotive industries or a high technology/small batch product design/manufacturing environment.

  • Quality Systems experience in ISO9001 / AS9100 / QS9000 and rigorous customer requirements
  • Previous program based engineering or quality engineering experience preferred.  
  • Understanding of systems and processes, including statistical techniques and capability studies
  • Clear understanding of general manufacturing principles
  • Experience collecting data from multiple sources, performing analysis and presenting data
  • Ability to interpret data trends and data analysis to model and frame business scenarios that will have meaningful impact on critical quality processes and/or decisions 
  • Research and prepare clear and concise reports, narratives and gap analyses on key initiatives
  • Goal oriented with the capability to drive results. Schedule and execute to ensure adherence to business and customer requirements
  • Ability to interface with both internal and external customers that includes consistent follow through with open action items and addressing outstanding questions on a regular basis.
  • Risk mitigation techniques such as PFMEA, APQP/PPAP, Lean NPI
  • Knowledge of complex Quality Engineering processes and regulatory requirements
  • Ability to interpret internal/external business challenges and make recommendations for improvements to products, processes or services
  • Demonstrated analytical skills to proactively identify and solve problems using RCCA and other problem-solving techniques such as 8D or A3
  • Effective interpersonal, verbal and written communication and process document skills.
  • Strong attention to detail. Excellent organizational skills with the ability to multi-task while under pressure
  • Demonstrated experience collaborating with cross-functional teams to discuss issues, document progress, address questions and review results
  • Demonstrated experience with SAP or other ERP system is a plus
  • Strong data analysis, data presentation, spreadsheet and database capabilities preferred.
  • Proficient in the use of analytical and presentation software programs such as MS Excel, PowerPoint and Visio
  • Domestic travel requirement of approximately 15%

Meggitt is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at 1-855-474-7665 or

If this position is located in the United States, this job will require use of information which is subject to the International Traffic in Arms Regulations (ITAR). As such, all applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

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