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Customer Quality Engineer

Requisition ID:  40904
Business Unit:  Airframe Systems Akron Group (3005)

Akron, OH, United States, 44306

Meggitt is a global engineering group specializing in extreme environment products and smart sub-systems for aerospace, defense and energy markets. We employ over 11,000 people across manufacturing facilities in Asia, Europe, North America, with regional bases in India and the Middle East.

Job Designation

The Customer Quality Engineer will have functional responsibility within the Quality Engineering organization, but successful candidates should have experience working in a cross-functional manner across strategic processes throughout the enterprise.  The focus of this position will be the application of quality engineering tools, project management skills and problem solving techniques to the MABS value chain in order to obtain "best-in-class" levels of execution.

Job Core Responsibilities
  • Responsible for the Quality interface with the customer for the new product development process and existing product quality, including participation within concurrent engineering activities defining the requirements for the program.
  • Create a Quality compliance matrix that reflects the MABS position pertaining to compliance of customer program Quality requirements.
  • Generate and maintain Quality Plans and other Quality documents as required, including maintaining their Configuration Control.
  • Responsible for on-going customer interface for all Quality-related matters.
  • Focal point for receiving customer feedback of Quality problems that occur at the producion (OE) level.  Assure that identified problems have been addressed, effective corrective action implemented to prevent future occurrences and communicate the resolution back to the customer.
  • Expedite and track MABS quality performance to achieve customer satisfaction and facilitate continuous improvement activities to improve performance.
  • Interface with the customer during customer visits at MABS as well as Program Reviews at the Customer site that have Quality items on the agenda.
  • Apply successfully a variety of Continuous Improvement tools (ie. Lean, Six Sigma, APQP/PPAP, PFMEA, etc)
  • Facilitate root cause analysis and corrective action implementation.
  • Have a familiarity with aerospace regulatory requirements such as EASA / FAR part 21 and 145, AS9100, AS9120.
  • Drive for improvement by the use of business-related metrics and communicate performance through appropriate tools (ie PowerPoint, Excel, Word, etc)
  • Demonstrate strong problem-solving skills, excellent personal and team organizational skills and effective time management, as well as to identify, analyze and report opportunities for improvement and contribute to solutions.
  • Familiarity with SAP as an ERP solution.
  • Consistent exercise of independent judgment and discretion in matters of significance
  • Regular, consistent and punctual attendance is required. May need to work nights and weekends, variable schedule(s) and additional hours as necessary
Job Specifications

Education : Bachelor's degree in Engineering, or an equivalent combination of relevant education and work experience that will allow successful performance of job expectations
Certifications :  Quality certification a plus
Years Experience :  5 years minimum of relevant experience, preferably within the aerospace or automotive industries or a high technology/small batch product design/manufacturing environment.
Skills :

  • Knowledge of complex Quality Engineering processes and regulatory requirements
  • Excellent ability to apply a systematic and analytical approach to problem solving
  • Ability to interpret internal/external business challenges and make recommendations for improvements to products, processes or services
  • Ability to explain a range of complex technical information     
  • Demonstrated analytical skills to proactively identify and solve problems
  • Effective interpersonal, verbal and written communication skills to drive tasks to completion


This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

Meggitt is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at 1-855-474-7665 or

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